I refer to my free trial with Shakura on 16th January 2016 at 12pm.

Despite it’s many poor reviews online, my friend had recommended me here because the staffs were not pushy, and the extraction was good. That was exciting news for me because other facials we’ve been to usually could not get anything out from our faces.

I had encountered pushy staffs before, but never have I experienced such poor service. To call it a service is laughable. Receptionist was unsmiling, cold, basically I was more friendly to her than she was to me: first sign of the poor unregulated quality of service here.

Second, if the company is against students (i’m 20) receiving trials, then i advice that they set an age limit (i.e. 23 years and above) instead of wasting your consultant’s “efforts” and the time of customers. Indeed it was a waste of my precious 2 hours, I literally wouldn’t go again if it’s free.

The moment she sat down, the consultant asked in Mandarin “Tell me first, 那个package你要买的吗？” Despite my numerous replies in English, she repeatedly refused to engage me in English. I was tempted to walk out if she continued because i couldn’t understand her very well! (Which she knew, from my broken replies in Mandarin, and which she chose to rudely dismiss). In summary, staff had poor command of English, and appeared to struggle with speaking politely, perhaps due to poor management from the company. Suggestion: Hire professional staffs if you want to charge $100 for the most basic facial

I replied that I would decide after the trial, because there was supposedly a difference after just ONE time? Her following replies after was unacceptable.

“You student, no money one I KNOW”

“Do you always go for free stuffs?”

“YA YA YA YA, you listen to me, see you talk talk talk taaaalk so much then i cannot explain, you understand anot?” (Goes on to NOT answer my question on its effectiveness)

“you DONT need to worry, it’s free okay, you DONT need to pay anything” (Smile vanishes immediately) (****I did not ask anything about the price! I was ready to walk out by then, who would pay money to receive service from such an undeserving rude scum?! What a bully!)

I asked how long she had been in the service, which was just a filler question that I would likewise ask a hair stylist or dentist when there were long awkward silences (She was doing sth on the computer). She flew into a fit, claiming that i thought she was inexperienced and angrily demanded to know if i wanted another staff to speak to me. Her unprofessional demeanor really belies the fact that she has worked there for 23 years? I told myself to just tolerate it, I spend 45minutes getting here, let’s just ignore her rude upbringing because i came for the facial.

To be fair, she was more pleasant during the actual facial itself, there was no hard-selling after, and she did manage to unclog a few pores during the extraction. However, she did not explain what she was putting on my face until i asked? One of their weird essences stung my face like crazy, which was so bad? it was probably some substandard beauty product??

In fact, she did not bother to scan my face or show me a before & after photo. What she did was to push a mirror to me “Got difference, right anot?” And no, there was no difference. What a waste of my 3 hours (+ transport time). I also note that she skipped all the massages on the shoulder/face that the reviews said there was.

My skin broke out in a few days, FOR A FEW MONTHS after their horrible treatment!!!!!!!!!!!!!!!!!!!!!!!!! I should have just left when their “essence” stung my face. Who knew what that bitch placed in there!

(Please send this to warn all your friends…)

https://forum.lowyat.net/topic/2581704/all
http://en.yelp.my/biz/shakura-pigmentation-beauty-petaling-jaya-2
http://devilivescorner.blogspot.my/2014/06/experience-with-shakura-pigmentation.html?showComment=1448600700913#c5784134710573590545

I haven’t because generally I don’t sign up for packages for anything! I used to pre-kids, but now with kids I find it hard to commit to doing “me” stuff :X